Our Policies

Questions about your order ?

We want you to LOVE your experience with BELOVED ! If you have any questions / concerns regarding your order or an order you'd like to place feel free to email us at belovedminerals@gmail.com or via any of our contact buttons.

Returns & Exchanges 
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
Returns and exchange details
I except returns and exchanges on a case by case basis, provided you contact us within 3 days of delivery. After we have given the ok to ship, the item is to be returned to us in the same condition it was received (within 7 days of the original delivery date) to be eligible for a refund or exchange. Refunds are for the item cost only, customer is responsible for all shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
** International orders are not eligible for returns , refunds or exchanges . All sales are final. 
Shipping

** Buyers are responsible for any customs and import fees / taxes that may apply. I am not responsible for delays due to customs. 

** If you are in need of faster shipping, it is your responsibility to notify us before you have placed your order and we will do our best to accommodate.

** I cannot be held responsible for lost OR stolen packages, although I will do my best to work on this with you, should this problem happen please contact me.

**My shipping is automatically calculated. Rocks are heavy and fragile therefore more to ship than most items. Sometimes the calculated shipping can be a bit off especially for international orders. If you feel yours is especially odd please reach out to me and I will do my best to get it as low as possible. I always refund shipping overages over $3 dollars.
 

** We reserve the right to adjust shipping carriers / services to offset any difference in cost . 

Additional policies and FAQs
.:. Coupon Codes : will not be applied to orders already placed. So if you have one please be sure and type it in during checkout that way you can get your discount!

.:. If a stone does not have a photo of the back you can expect it to be either a rough stone back or flat

.:. Please note that by purchasing from my shop you have acknowledged & agreed to all of my shop policies.
  
.:. All of our content belongs to us is and is subject to our copyright. 
  
.:. You must be 18 years or older to shop with us.
  
.:. Use safety precautions and common sense around any open flame such as with our crystal candle holders.
  
.:. Keep small stones that may be a choking hazard away from little ones. 
  
.:. All crystal healing descriptions are not meant to replace your doctors orders .
  

.:. For legal reasons I am in no way promising that the crystals I am selling can cure any ailments, I also do not make any guarantees that they will provide you their descriptions.