Our Policies

Questions about your order ?

We want you to LOVE your experience with BELOVED ! If you have any questions / concerns regarding your order or an order you'd like to place feel free to email us at belovedminerals@gmail.com or via any of our contact buttons.

Returns & Exchanges 
Request a cancellation within: 1 hour of purchase
Starting 4/1/2020 all sales are final no returns / refunds / exchanges will be made. 
Shipping

** Buyers are responsible for any customs and import fees / taxes that may apply. I am not responsible for delays due to customs. I can not mark international packages as gift. 

** If you are in need of faster shipping, it is your responsibility to notify us before you have placed your order and we will do our best to accommodate.

** I cannot be held responsible for lost OR stolen packages, although I will do my best to work on this with you, should this problem happen please contact me.

**My shipping is automatically calculated. Rocks are heavy and fragile therefore more to ship than most items.

** We reserve the right to adjust shipping carriers / services to offset any difference in cost . 

Additional policies and FAQs
.:. Coupon Codes : will not be applied to orders already placed. So if you have one please be sure and type it in during checkout that way you can get your discount!

.:. If a stone does not have a photo of the back you can expect it to be either a rough stone back or flat

.:. Please note that by purchasing from my shop you have acknowledged & agreed to all of my shop policies.
  
.:. All of our content belongs to us is and is subject to our copyright. 
  
.:. You must be 18 years or older to shop with us.
  
.:. Use safety precautions and common sense around any open flame such as with our crystal candle holders.
  
.:. Keep small stones that may be a choking hazard away from little ones. 
  
.:. All crystal healing descriptions are not meant to replace your doctors orders .
  

.:. For legal reasons I am in no way promising that the crystals I am selling can cure any ailments, I also do not make any guarantees that they will provide you their descriptions.