Our Policies
Questions about your order ?
We want you to LOVE your experience with BELOVED ! If you have any questions / concerns regarding your order or an order you'd like to place feel free to email us at belovedminerals@gmail.com or via any of our contact buttons.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
Returns and exchange details
I except returns and exchanges on a case by case basis, provided you contact us within 3 days of delivery. After we have given the ok to ship, the item is to be returned to us in the same condition it was received (within 7 days of the original delivery date) to be eligible for a refund or exchange. Refunds are for the item cost only, customer is responsible for all shipping costs.
Shipping
** If you are in need of faster shipping, it is your responsibility to notify us before you have placed your order and we will do our best to accommodate.
** I cannot be held responsible for lost OR stolen packages, although I will do my best to work on this with you, should this problem happen please contact me.
**My shipping is automatically calculated. Rocks are heavy and fragile therefore more to ship than most items. Sometimes the calculated shipping can be a bit off especially for international orders. If you feel yours is especially odd please reach out to me and I will do my best to get it as low as possible. I always refund shipping overages over $3 dollars.
** I cannot be held responsible for lost OR stolen packages, although I will do my best to work on this with you, should this problem happen please contact me.
**My shipping is automatically calculated. Rocks are heavy and fragile therefore more to ship than most items. Sometimes the calculated shipping can be a bit off especially for international orders. If you feel yours is especially odd please reach out to me and I will do my best to get it as low as possible. I always refund shipping overages over $3 dollars.
Additional policies and FAQs
.:. Coupon Codes : will not be applied to orders already placed. So if you have one please be sure and type it in during checkout that way you can get your discount!
.:. If a stone does not have a photo of the back you can expect it to be either a rough stone back or flat
.:. Please note that by purchasing from my shop you have acknowledged & agreed to all of my shop policies.
.:. If a stone does not have a photo of the back you can expect it to be either a rough stone back or flat
.:. Please note that by purchasing from my shop you have acknowledged & agreed to all of my shop policies.
.:. All of our content belongs to us is and is subject to our copyright.